5 Step Process
Photog1raph Your Toy
Send us a photograph of the toy especially the area is broken. You may also want to keep a photograph for your own records. In this photograph we would appreciate it if you could indicate the area of damage that you would like to have fixed.
Fill Out the Form
If you click the button below you will be taken to a pdf version of the form. Please fill out the form to the best of your ability. Please make sure to accurately indicate your phone number. If the damage is beyond repair we will call you and inform you through this number and ask you how you would like to procede. This is a rare occurance, but we would like to keep our customers involved throughout the process. Similar to the photograph, you may want to keep a copy of this form for your own records.
Pack the toy with the Form and Photograph
This step is crucial. Pack the toy generously and with care. You may need to weigh the toy as depending on the type of toy purchase it may weigh a considerable amount. You should work out the best way to safely ship the toy with the delivery service that you are working with.
Ship the toy to us
Once a safe shipment method has been chosen. You should ship the toy to us. It is suggested that some sort of tracking is placed onto your toy as we are not responsible for toys that are lost in the mail on their way to us.
We'll fix it and ship it back to you
The part that you love. If the toy is able to be fixed we will fix the toy and ship it back to you. Simple as that.